Step-by-Step: A Walkthrough of Our New Patient Experience

Step-by-Step: A Walkthrough of Our New Patient Experience

Posted by Tier One Dental Jun 23, 2023

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Are you tired of the same old boring and lengthy patient experience at healthcare facilities? Well, we are here to change that! Our team has created a new and improved patient experience that is hassle-free, streamlined, and easy to navigate. At our dental clinic, we understand that going to the dentist can be a stressful experience for some patients. That's why we have crafted a new patient experience that is designed to put our patients at ease right from the moment they walk through our doors. We pride ourselves on being punctual and respecting our patients' time by minimizing wait times and keeping appointments running smoothly. 

Our friendly staff members are always ready with a warm welcome and are happy to assist with any questions or concerns. Our patient-focused approach means that we take the time to get to know each of our patients individually, listening carefully to their needs, preferences, and goals before recommending customized treatment plans. We really care about creating a positive atmosphere where everyone feels comfortable and supported on their journey toward achieving optimal oral health.

Above all else, we are compassionate about both our patients and dentistry as a whole. We believe in treating every person who walks through our door with kindness, respect, and empathy – because we understand how important it is for you to feel heard and understood during your dental visit. 

Step 1: Pre-Visit Questionnaire

Welcome to our new patient experience! We are excited to have you as part of our practice. To help us get to know you and your healthcare needs, please take a few moments to fill out our pre-visit questionnaire.

This information will help us better understand your health history and current health status. It will also allow us to provide you with the best possible care. Thank you in advance for taking the time to complete this questionnaire.

Step 2: Scheduling Your Appointment

At your convenience, please schedule an appointment by calling our office or using our online scheduling system. One of our team members will be happy to assist you in finding a date and time that works with your schedule.

Step 3: Preparing for Your Visit

To prepare for your visit, please gather the following items:

-Your insurance card

-A list of your current medications

-Any pertinent medical records or test results you may have

Please arrive 15 minutes early to fill out the paperwork. If you have any questions, please don't hesitate to ask! We're here to help make your experience as smooth and seamless as possible.

Step 4: What to Expect During the Visit

On your first visit, our team will take the time to get to know you and your individual needs. We want to understand your goals for treatment and what you are hoping to achieve. This visit will include a thorough examination as well as X-rays if needed. We may also recommend additional testing, such as a CT scan. Once we have all the information we need, we will develop a personalized treatment plan just for you.

Step 5: Post-Visit Follow Up

It's important to follow up with patients after they visit your practice. This helps to ensure that they had a positive experience and that their needs were met. Here are some tips for post-visit follow-up:

  1. Send a thank you note or card. A simple thank you goes a long way in showing your appreciation for your patients' business.
  2. Follow up with any test results or referrals. Patients will appreciate knowing that you are keeping track of their health and taking care of any necessary follow-up steps.
  3. Check-in with patients about how they're doing. A phone call or quick email can help reassure patients that you care about their well-being and want to help them stay healthy.
  4. Ask for feedback. Patients' feedback is essential in helping you improve your practice. Whether it's positive or negative, be sure to listen and take action accordingly.

Get in touch with Tier One Dental at 279 TX-46, Seguin, TX 78155, or call (830) 372-2852 today to learn more about our new patient experience.

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Contact Us

279 TX-46,
Seguin, TX, TX, 78155


Phone: (830) 372-2852

Working Hours

MON - THU8:00 am - 5:00 pm

FRI8:00 am - 12:00 pm

SAT - SUNClosed